Client Service Supervisor

VCA Animal Hospital•Springfield, PA

65d•Onsite

About The Position

VCA Old Marple Animal Hospital is seeking an experienced Client Service Representative Supervisor to join our well-established, multi-doctor, 24 hour emergency/general practice located in Springfield, Pennsylvania. Supervisor - Client Service Representative We are seeking an experienced Client Service Representative Supervisor to join our team, minimum five years customer service experience required. We are looking for a personable yet highly professional "service extraordinaire" to join us in delivering excellent client care. Why We Need You: As the face of VCA, the Client Service Representative Supervisor sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR Supervisor is the pivot around which the hospital operates and is responsible for, including but not limited to: The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Requirements

Excellent client services skills, phone skills, computer skills
Must be friendly, outgoing, "people-oriented"
Background in management
Position includes days, evenings, weekends and holidays.
minimum five years customer service experience required

Responsibilities

Supervisor the CSR staff fairly and respectively, maintain the utmost trust with management
Greeting visitors, answering telephones, scheduling, confirming appointments, checking clients In/out, processing payments.
Light cleaning and other duties
Hiring, reviews, disciplinary actions, scheduling, employee relations and communications, time clock maintenance, general supervisory duties