Client Service Specialist - CityVet Roswell/Alpharetta
About The Position
At CityVet, care is personal. It’s the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you’re joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. That’s Your Kind of Care. CityVet Roswell is looking for Client Service Specialists to join our team of exceptional veterinary professionals! CityVet Roswell is conveniently located right off GA 400 and close to a variety of restaurants and shops. At CityVet Roswell, we value a positive and inclusive culture for our team and for the people and pets we care for. As an added perk, CityVet Roswell offers a comprehensive benefits package that includes paid time off, medical, dental, vision and a discount of pet services. We are the package deal! The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.
Requirements
- At least 18 years of age at the time of hire
- Computer proficiency and ability to manage a multi line phone system
- Outstanding customer service skills
Nice To Haves
- Prior experience in veterinary medicine a plus, but not necessary
Responsibilities
- Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, and technician appointments.
- Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
- Greet and welcome all clients entering the clinic by assisting them with checking in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
Benefits
- paid time off
- medical
- dental
- vision
- discount of pet services
- A 401(k) retirement savings plan with a 4% employer match
- a Health Savings Account option
- growth opportunities
- floating holidays
- flexible schedules
- paid parental leave
- Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance
- Personal Pet-Care Program
- Employee Discount Program
- free telemedicine for all full-time team members and their families
- comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
