Sr. Client Service Specialist (HAO) - 1st Shift, Monday to Friday, 7:00am to 3:30pm

Crane Worldwide Logistics • Florence, KY

62d • Onsite

About The Position

This role is responsible for handling client inquiries, orders, and resolving issues related to service and delivery. The specialist will also record problem areas and ensure client complaints are resolved effectively. While responses are typically routine, there may be instances requiring deviation from standard procedures. Other duties may be assigned as needed.

Requirements

• High School Diploma or GED
• 2-4 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task
• Extended sitting or standing
• Use of standard office equipment

Nice To Haves

• Professional certification may be required in some areas

Responsibilities

• Respond to orders, general client inquiries, invoice questions, and client complaints.
• Record consistent problem areas.
• Resolve issues with orders, delivery dates, or service.
• Determine the cause of client complaints, select and explain the best solution, expedite corrections or adjustments, and follow up to ensure resolution.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off (17 days for the year)
• Medical benefits
• Dental benefits
• Vision benefits
• Tuition Reimbursement
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time
• Employee Discounts
• Wellness Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED