CityVet Casselberry Receptionist - Client Service Specialist
CityVet•Casselberry, FL
•Onsite
About The Position
CityVet is looking for Client Service Specialists to join their team. The Client Service Specialist (CSS) serves as the clinic's primary point of contact for all client interfaces, beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.
Requirements
- Computer proficiency
- High school diploma or GED
- At least 18 years of age at the time of hire
Responsibilities
- Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
- Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
- Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
Benefits
- Health insurance
- Life insurance
- Disability insurance
- Paid time off
- Competitive 401k program
- Vision insurance
- Dental insurance
- HSA options
- Generous Pet-care Discounts
- Uniform Allowance
- Flexible Schedules
- Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
