Client Service Specialist

UnitedHealth Group•Saint Petersburg, FL

6d•$20 - $36•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

High School Diploma/GED
2+ years of experience as a Customer Service Representative or a similar role
2+ years of experience of FSA/HSA product administration
Intermediate level of proficiency with MS Outlook and Excel
Excellent written, verbal, and interpersonal communication skills
Adapt to change and can learn quickly and grasp new instructions easily
Ability to work under pressure and respond with urgency
Must exhibit flexibility to work various shifts/overtime when needed
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Handle routine client requests via phone and email including enrollment, eligibility, claims review, reporting requests and other general inquiries
Collaborate between internal departments to ensure proper handoffs are made for research issues, as well as follow up to bring to completion
Utilizes various internal systems to manage client requests
Special projects and tasks, as needed
Other duties, as assigned