Client Service Specialist - Weekend Night Shift (Fri - Sun|6 PM - 6 AM)

. Crane Worldwide Logistics . • Dallas, TX

4d • Onsite

About The Position

This role is for a Client Service Specialist working a weekend night shift, specifically Friday through Sunday from 6 PM to 6 AM. The primary focus is on responding to client inquiries, managing orders, addressing invoice questions, and resolving client complaints. The specialist will be responsible for identifying the root cause of issues, implementing solutions, and ensuring client satisfaction through follow-up.

Requirements

• High School Diploma or GED
• 0-2 years experience as an assembly line lead
• Punctual attendance and regular on-site presence at the assigned work location.
• Ability to pass an E-Verify Check.

Nice To Haves

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Responsibilities

• Respond to orders, general client inquiries, invoice questions, and client complaints.
• Resolve issues related to orders, delivery dates, or services.
• Determine the cause of client problems, select and explain the best solution, and expedite corrections or adjustments.
• Follow up with clients to ensure resolution of their issues.

Benefits

• 136 hours of Paid Time Off (17 days per year)
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time
• Employee Discounts
• Wellness Incentives (up to $100 per year)
• Potential for commission based on sales ability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED