Sr. Client Service Specialist - Second Shift

Crane Worldwide Logistics•Columbus, OH

58d•Onsite

About The Position

This position is for a Client Service Specialist on the second shift. The role involves responding to client inquiries, managing orders, and resolving issues related to orders, delivery dates, or service. While responses are predominantly routine, the role may require deviations from standard procedures. The company emphasizes providing excellent benefits and fostering a great work environment.

Requirements

Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task
High School Diploma or GED
2-4 years client service experience

Nice To Haves

Professional certification may be required in some areas

Responsibilities

Responds to orders, general client inquiries, invoice questions and client complaints.
Records consistent problem areas.
Resolves issues with orders, delivery dates or service.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Responses are predominately routine but may require deviation from standard procedures.
Other duties as assigned.

Benefits

Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

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