Sr. Client Service Specialist - Weekend Night Shift; Friday - Sunday; 5:00pm to 5:30am
. Crane Worldwide Logistics .•Buckeye, AZ
•Onsite
About The Position
The Client Service Specialist will be responsible for responding to orders, general client inquiries, invoice questions, and client complaints. This role involves recording consistent problem areas, resolving issues with orders, delivery dates, or service, and determining the cause of problems to select and explain the best solutions. The specialist will expedite corrections or adjustments and follow up to ensure resolution. Responses are predominantly routine but may require deviation from standard procedures. Other duties as assigned.
Requirements
- High School Diploma or GED
- 2-4 years client service experience
- Client Service skills
- Quality Focus
- Problem Solving
- Freight Forwarding Knowledge
- Documentation Skills
- Listening
- Resolving Conflict
- Ability to Multi-task
- Extended sitting or standing
- Use of standard office equipment
Responsibilities
- Responds to orders, general client inquiries, invoice questions, and client complaints.
- Records consistent problem areas.
- Resolves issues with orders, delivery dates, or service.
- Resolves client complaints by determining the cause of the problem, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
- Performs other duties as assigned.
Benefits
- Quarterly Incentive Plan
- 136 hours of Paid Time Off (17 days per year)
- Medical benefits
- Dental benefits
- Vision benefits
- Tuition Reimbursement
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time
- Employee Discounts
- Wellness Incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
