Client Service Specialist (Hearing Health) - Adelaide
About The Position
As a Client Service Specialist, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. This role involves providing the latest best practice services for anyone who needs it and gaining skills with Australia’s largest provider of government-funded hearing care. The position is permanent, part-time (34 hours per week) and requires working at Adelaide, Woodville & Mount Barker locations. The goal is to improve the lives of Australians and build a career and future you’ll be proud of.
Requirements
- Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
- Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
- A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
- Willingness to have a Police Check conducted
- A current driver’s licence
- Must have rights to work in Australia
Nice To Haves
- Experience in a client-centred environment where exceptional and friendly service can be provided in conjunction with managing complex medical administration.
Responsibilities
- Greet clients, attend to all counter and telephone enquiries
- Cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reports
- Liaise extensively with clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
- Perform minor hearing aid repairs and troubleshooting
- Assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids
Benefits
- Attractive salary package includes a generous 15.4% superannuation
- Paid parental leave
- Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
