Sr. Client Service Specialist

. Crane Worldwide Logistics . • Northlake, TX

1d • Onsite

About The Position

The Sr. Client Service Specialist will be responsible for responding to orders, general client inquiries, invoice questions, and client complaints. This role involves recording consistent problem areas, resolving issues with orders, delivery dates, or service, and ensuring client satisfaction through effective problem-solving and follow-up. While responses are predominantly routine, the position may require deviations from standard procedures. Other duties may be assigned as needed.

Requirements

• High School Diploma or GED
• 2-4 years client service experience
• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task

Responsibilities

• Respond to orders, general client inquiries, invoice questions, and client complaints.
• Record consistent problem areas.
• Resolve issues with orders, delivery dates, or service.
• Determine the cause of client problems, select and explain the best solution, and expedite corrections or adjustments.
• Follow up to ensure resolution of client complaints.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off (17 days per year)
• Medical benefits
• Dental benefits
• Vision benefits
• Tuition Reimbursement
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time
• Employee Discounts
• Wellness Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED