Remote Client Service Specialist

Extend Communications

1d•Remote

About The Position

Extend Communications is hiring a full-time, remote Client Service Specialist to handle inbound communications for clients in sectors including medical practices, property management, corporate offices, and legal practices. The role serves as the voice of clients by responding to callers with care, speed, and accuracy. Prior call center experience is not required; the company provides comprehensive, fully paid training. The position is open to New Brunswick residents only and pays $18 per hour. The schedule is 40 hours per week across four 10-hour shifts, with three days off. Employees must work one weekend day (Saturday or Sunday) and assigned holidays. During the initial introductory period, employees must use personal equipment that meets the technical requirements; company-issued hardware is provided after successful completion of that period. The role is remote and requires a Windows 11-or-higher computer, a wired Ethernet internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload, a wired USB headset with microphone, and a screen resolution of at least 1600x900. A dual-monitor setup is recommended. Apple/Mac products, Chromebooks, tablets, Wi-Fi, cellular hotspots, DSL, satellite, and dial-up connections are not compatible or permitted as the primary connection.

Requirements

Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
Comfort using Windows-based desktop environments and multitasking across software applications.
Typing speed of at least 35 words per minute.
Dependability, punctuality, strong organizational habits, and commitment to quality work.
Availability for a 40-hour workweek comprising four 10-hour shifts, including one weekend day and assigned holidays.
Residence in New Brunswick.
During the initial introductory period, access to personal equipment meeting the stated technical requirements.
A Windows 11-or-higher computer with at least 1 GB of space; Apple/Mac products, Chromebooks, and tablets are not compatible.
A direct wired Ethernet connection; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up connections are prohibited for primary use.
Internet speeds of at least 50 Mbps download and 10 Mbps upload.
A wired USB headset with microphone and a display resolution of at least 1600x900.

Nice To Haves

A dual-monitor setup is highly recommended.

Responsibilities

Handle a steady volume of incoming calls with a warm, empathetic, and professional tone.
Gather and verify essential caller information, then route messages or urgent dispatch requests to the appropriate client contacts.
Enter caller records, details, and notes into the internal call-processing system promptly and accurately.
Meet or exceed operational benchmarks for schedule adherence, average call wrap-up time, and Quality Assurance standards.