Client Service Specialist II

Charm City Care Connections•Baltimore, MD

6d•Hybrid

About The Position

Charm City Care Connection (CCCC) works to connect those impacted by drug use in Baltimore City to high-quality healthcare services and address any obstacles that might threaten that connection. All of our work is rooted in dignity, justice, and respect and centers members of affected communities in the planning and programming of our organization. Since our founding in 2009, CCCC has worked within a harm reduction framework by meeting people where they are; since 2018, we have increased our harm reduction services to include a syringe services program, naloxone distribution, a drop-in center for people who use drugs, and street-based outreach. CCCC encourages a collaborative environment where staff are expected to be proactive in their work and encouraged to actively participate in the improvement of service delivery and the development of programs.

Requirements

Must be willing to work outdoors, in all seasons, and conduct intensive outreach
Great attitude and people skills are a must
Must be an organized, self-motivated team-player with strong interpersonal and communication skills, and the ability and willingness to be hands-on and solve problems as they arise
We are specifically looking for candidates with an active interest in harm reduction, syringe exchange, and/ or social justice as it pertains to individuals who use drugs or engage in sex work
Perform the following physical behaviors continuously throughout their shift: standing, walking, handling, reaching horizontally, reaching above shoulders, grasping firmly
Perform the following physical behaviors occasionally throughout their shift: bending, stooping, squatting, crouching, kneeling, pushing, and reaching below the waist
Frequently carry weights up to 10 lbs, occasionally lift weights up to 20 lbs, constantly lift weights up to 15 lbs

Nice To Haves

Significant work or personal life experience in the areas of substance use, sex work, and HIV and HCV prevention desired.
Skills in the areas of safer injection and safer drug use techniques and overdose prevention, HIV and HCV prevention and treatment desired
Experience in East Baltimore preferred

Responsibilities

Provide harm reduction services to participants at CCCC’s drop-in center and in the community.
Distribute safer drug use and safer sex supplies during outreach shifts. Recruit and engage high-risk, hard to reach people who use drugs or engage in sex work
Cultivate relationships and trust with participants by being present, attentive, and engaged in service
Participate in formal and informal engagement activities, and actively recruit and encourage participants to engage in activities at the drop in center
Connect participants with CCCC’s Supportive Services team, peer recovery specialists, and with external resources, including warm handoffs to service partners
Engage in dialogue with participants and other community members to continually improve our services and ensure that CCCC is meeting the needs of people who use drugs in East Baltimore
Educate clients on health information and/or CCCC services that are relevant to them
Attend relevant trainings and meetings identified by staff member and teams
Other work as assigned by the supervisor
Participate in street-based outreach and delivery of safer drug use supplies, food, wound care and hygiene kits.
Meet with the supervisor to communicate about the work, identify areas for growth and ensure that priorities are in line with the supervisor and rest of the team
Provide other support as needed to provide services including compiling supply kits, arranging inventory and managing laundry service.