Client Service Specialist I

HCSC•Lombard, IL

2d•Hybrid

About The Position

This position is responsible for providing sales and marketing support to clients, sales leadership, and account executives/managers. The role responds to client and business partner requests related to claims and data issues, recruitment campaigns, sales products, reporting, and other account-related inquiries. Responsibilities include researching and resolving requests, coordinating with internal teams, and utilizing available resources to ensure timely and accurate service. The ideal candidate will bring strong communication, problem-solving, customer service, and relationship management skills while maintaining a high level of client and account satisfaction.

Requirements

Bachelor’s Degree and 1 year experience reviewing complex claims OR 5 years experience in Sales, Marketing, Claims, Customer Service or provider service involving processing or coordination of service for health care clients
Completion of Blue Chip training and experience with Blue Chip systems capabilities and/or processes.
Knowledge with benefits provisions of group contracts and system interface skills

Nice To Haves

Bachelors Degree.
Knowledge of benefit provisions of group contacts.
Experience with HCSC Systems/Database.
Basic understanding of healthcare reform and implications on client accounts.
Experience with Blue Chip system or similar health care systems capabilities and/or process.
State Insurance Agent license or pursuing State Insurance Agent license.

Responsibilities

Providing sales and marketing support to clients, sales leadership, and account executives/managers.
Responding to client and business partner requests related to claims and data issues, recruitment campaigns, sales products, reporting, and other account-related inquiries.
Researching and resolving requests.
Coordinating with internal teams.
Utilizing available resources to ensure timely and accurate service.