Client Service Specialist I (Account Manager), Client Services Centralized Operations

SEI•Upper Providence Township, PA

4d•Hybrid

About The Position

The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Centralized Operations team. The Centralized Operations team is responsible for servicing existing Hedge Fund clients and assisting with the conversion and implementation of future business. The Client Service Specialist (Account Manager) is responsible for all aspects of the relationship including supporting SEI’s proprietary workflow system, the portfolio accounting system (Geneva), and supplemental systems/technology. This individual must have excellent verbal and written communication skills and be comfortable explaining processes both over the phone and in face to face meetings with clients. Ideally the candidate would be proficient with Microsoft Excel & Access and be comfortable working/manipulating data. The candidate is also required to have a thorough understanding of processes and procedures of a Hedge Fund's Operations, and be able to discuss our service offering in detail.

Requirements

BA / BS in Business, Accounting, Finance, Economics, Mathematics or the equivalent in education and work experience.
Minimum 3.5 years related work experience in operations role supporting Alternative Investments.
Supervisory experience in Alt Operations.
Knowledge of financial and investment management account services.
Experience with Advent Geneva.
Strong dedication to quality customer service.
Excellent verbal communication skills.
Excellent interpersonal skills/team player.
Ability to handle multiple tasks.
Ability to work under pressure.
Excellent organizational and problem solving skills.
Ability to assist in the analysis, development, and documentation of procedures and controls for the new unit.
Knowledge of Microsoft Office Products including Word, Excel, and Access.
Regular and reliable attendance in accordance with position, business and/or client need.

Nice To Haves

Experience with workflow tools a plus.
Experience working with external clients a plus.
A drive to broaden one’s knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy.
Collaboration with internal and external stakeholders.
Flexibility to change with client needs.
Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.

Responsibilities

Serve as main daily client contact.
Cultivate and maintain close relationships with clients through proactive measures and written/verbal communication.
Coordinate internal SEI resources on behalf of client (COPS, Recon, Accounting, Technology, etc.).
Identify, resolve, and /or escalate critical issues.
Serve as representative for each client with the various third party vendors used by the teams.
Coordinate all new business setups.
Develop/document processes and controls for enhancements to our Alternative Fund Administration offering.
Manage client and internal expectations for ad hoc requests.
Take a consultative approach with client project requests and recommend best practices, prioritize, scope, and implement when necessary custom specifications.
Work with the team to continually define our service offering and manage client expectations.
Be comfortable working with various file and data formats.
Attend and participate in various IMS and corporate professional development sessions to acquire tools to identify processes across the division and organization.
Partner with a diverse team and grow your career.