Client Service Senior Manager - 210605688
About The Position
Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase! As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm's strategy and modernize the client experience.
Requirements
- Comprehensive knowledge of Treasury Services and/or Custom Card products
- Data Analytics & Change Management experience - including presenting finding
- Ability to influence others without direct supervision
- Ability to provide quantifiable management reporting & present findings
- Project Management & Execution
- Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
- Strategic thinking with the ability to adapt to change
- Demonstrated team building skills and ability to work in a team environment
- 6+ years of client facing work experience
- Delivering Coaching and Feedback/People Management
Nice To Haves
- Previous Team Management Experience
- Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience
- Google G suites / Microsoft Office adept
Responsibilities
- Anticipate and manage work volumes, adhering to established policies and deadlines
- Collaborate with stakeholders to effectively resolve client issues / escalations
- Analyze and interpret client data to identify trends and develop department strategy
- Drive change initiatives, business strategy and technology enhancements programs
- Manage in dynamic, high-pressure environments and contribute to business resiliency planning
- Attract, develop and retain top talent. Coach and engage - to drive performance
- Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture
- Build and maintain a culture of trust, transparency and integrity
- Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success
- Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape
- Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption
Benefits
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Number of Employees
5,001-10,000 employees
