Senior Client Manager

Gallagher•San Antonio, TX

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates Utilizing Gallagher’s resources and tools, you will create effective client deliverables You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members Prepare RFP’s, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.) Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. We measure success based on retention and our renewal target is 95%. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyer. Successfully manages an assigned group of accounts.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.
Appropriate licensing as required.
Proficient in using technology as a tool to maximize productivity and quality.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.
You possess strong communication skills that will allow you to build professional relationships with both internal and external partners.
Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
You actively seek to develop your professional skills and improve efficiency
A desire to learn Gallagher’s tools, systems, and shared resources

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
You are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improve
We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher

Responsibilities

Manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
Utilize Gallagher’s resources and tools to create effective client deliverables
Resolve service-related issues independently, raising concerns to more experienced team members when necessary
Prepare RFPs, coordinate vendor responses, support negotiations, analyze proposal results, and develop client presentations
"Cross-solve" with clients to communicate available resources within Gallagher
Complete internal professional development programs to understand the insurance industry and GBS processes
Exemplify the highest ethical standards and promote ethical behavior
Build and solidify relationships with existing clients by providing exceptional ongoing care
Take a leadership role in the renewal process, ensuring the best possible solution is delivered to the client in a high-quality & timely manner
Cultivate relationships with the buyer in the client organization as well as with day-to-day client representatives and buyer
Successfully manage an assigned group of accounts

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program