Senior Client Manager

Gallagher•Bellevue, WA

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Join a team that puts people first. You’ll build trusted relationships with employers and partners across our branch. You’ll guide client strategy, solve day-to-day needs, and help shape renewals that keep benefits programs on track. You’ll work with accessible leaders and a collaborative team that shares ideas and supports your growth. You’ll do work that reflects The Gallagher Way and helps clients and communities thrive. You’ll be the key relationship manager for a set of client accounts. You’ll lead complex, self-funded clients and act as their first point of contact. You’ll plan the annual strategy, handle day-to-day needs, and keep clients informed on market and compliance changes. You’ll connect clients with the right Gallagher resources, from pharmacy to retirement to HR consulting, so they get the support they need. You’ll partner with your account team to deliver a smooth renewal and help us meet a 95% retention target. You’ll also mentor colleagues, share knowledge, and help build a learning culture that reflects The Gallagher Way.

Requirements

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.
You’ve managed client accounts or claims for 5+ years with a bachelor’s degree; or you bring 10+ years of client coordination or claims experience without a degree.
You hold the required licenses and/or certifications for this work in your location.
You can travel about 25% of the time.
You can explain complex topics in simple terms to clients and colleagues.
You plan work, meet deadlines, and handle multiple priorities in a fast-moving day.
You give and receive feedback with care and use it to improve how you work.
You guide and support teammates, including new hires, to build skills and confidence.
You use Microsoft Windows and MS Office to create clear documents, analyses, and presentations.
You align to ethical standards, protect confidentiality, and uphold The Gallagher Way.
You are authorized to work in the U.S. and can complete a background check if offered the role.
You’re able to submit an online application and resume/CV to be considered.

Responsibilities

Champion our tools and processes to deliver on time and with care.
Coordinate across internal and external partners to keep work moving.
Spot risks early and offer clear, practical options.
Contribute to branch initiatives and continuous improvement.
Complete professional development to build your industry knowledge.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program