Senior Client Manager

Gallagher•Bloomington, MN

12d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Arthur J. Gallagher & Co. invites you to be a part of our dynamic team. As an experienced Client Manager, you will play an outstanding role in delivering world-class financial and insurance solutions. This is an outstanding opportunity to join a company known for its dedication to excellence and growth potential. Your expertise will help drive our success, and in return, we offer an environment that supports your professional development and work-life balance.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Manage and support a diverse portfolio of mid-to-large-sized accounts, ensuring flawless execution of financial and insurance solutions.
Lead renewal processes and open enrollment activities with outstanding precision and attention to detail.
Provide strategic advice to clients on self-funded group plans and other complex financial products, applying your proven expertise to deliver efficient outcomes.
Collaborate closely with a dedicated Client Associate to ensure the seamless management of client needs and expectations.
Develop and maintain strong, trust-based relationships with clients, understanding their evolving needs and positioning Arthur J. Gallagher & Co. as their preferred partner.
Successfully implement new client initiatives and programs, adhering strictly to company protocols and industry standards.
Find opportunities for account growth and cross-selling, using your ambitious spirit to drive business expansion.
Identify and resolve any emerging issues with a proactive approach, ensuring the utmost client happiness.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program