Senior Client Service Representative

Harvard Bioscience • St Paul, MN

3d • Hybrid

About The Position

About Harvard Bioscience Harvard Bioscience is a leading developer, manufacturer and seller of technologies, products and services that enable fundamental research, discovery, and pre-clinical testing for drug development. Our customers range from renowned academic institutions and government laboratories, to the world's leading pharmaceutical, biotechnology and contract research organizations. With operations in North America, Europe, and China, we sell through a combination of direct and distribution channels to customers around the world. 2. A career with Harvard Bioscience is an experience where our employees are energized and aligned to our purpose - Solutions to advance life science. With an experienced leadership team with a track record of delivering growth and accelerated business improvements, HBIO sees an opportunity to drive significant organic growth by leveraging and expanding its deep customer relationships, new product development and an empowered, efficient sales force. HBIO is seeking a highly motivated and detail-oriented individual to join our team as a Senior Client Service Rep. working in the Client Service group. As a Senior Customer Service Rep, you will play a vital role in the sales process by reviewing and finalizing sales and service orders, ensuring accuracy, and facilitating seamless deals booking. You will support multiple teams including Sales, Finance, Legal, and Operations ensuring smooth deal progression and timely deal closure. Deal Desk is not currently a full time job; the remaining time would be in supporting Order Entry as part of the Customer Service group. Essential Job Functions Reports to: Manager, Client Services. Interacts frequently with the VP, Global Client Services and VP, Sales Operations.

Requirements

• Requires Excel skills, including knowledge of pivot tables, v-look ups
• Exceptional verbal and written communication skills.
• Ability to multi-task and pay attention to detail.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Experience with ERP or CRM systems; Salesforce or another CRM a plus
• English mandatory; any other language skills a plus

Nice To Haves

• A bonus is fluency in business intelligence tool (e.g. PowerBI or Tableau).

Responsibilities

• Customer Service: support management of orders including but not limited to new product, spares, customer returns for credit.
• Helps manage customer service ticket queues within customer service team.
• Pricing and Discount Approval: Weekly review of High Value Quotations
• Helps support Sales in RFQ / tenders
• Helps triage supplier information / quality questionnaires received from customers
• Reviews sales purchase order terms and conditions and provides redlines/feedback with corporate policies
• Understands and can provide help around HBIO Approval Matrix.
• Provides the organization guidance on responsibilities, limits of authority and escalation path

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees