Client Service Representative at Avalon Family Vet
About The Position
The Client Service Representative (CSR) at Avalon Family Vet provides an exceptional experience to clients during every interaction. This role involves continually engaging with clients and performing essential administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception, handles telephone and visitor interactions, maintains veterinary medical records, manages accounts, processes payments, performs data entry, and handles word processing and mail services. The position requires applying practical knowledge of practice processes, services, and the basic rules and regulations governing visitors, animal patient treatment, and veterinary record requirements and terminology to ensure excellent patient care and client experiences.
Requirements
- Ability to work on weekends as required
- High school diploma or equivalent
Nice To Haves
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
