Client Service Representative
About The Position
As a Client Service Representative, you will be responsible for client service as your top priority, including but not limited to: Welcome our clients in a friendly, helpful and compassionate manner Keeping clients informed of their pet’s appointment journey from start to finish, from check in to discharge, including collecting records, medical histories, intake information, to creating and delivering estimates, collecting deposits, finalizing invoices, preparing medications and supplies for discharge, and delivering discharge information as appropriate Prepare and review medical records accurately and completely Educate and advise clients regarding PESCM's services and practices Process invoices and payments accurately Assist with other administrative duties such as scanning, faxing, and emailing
Requirements
- Minimum of 1 year of experience working in a veterinary hospital setting strongly preferred experience with animal handling
- Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude are also a must
- Ability to multi-task in a chaotic environment with completing needs
- Ability to be compassionate at all times with upset and worried clients
- Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
- Positive outlook and ability to work well in a collaborative environment.
- Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
- Honesty, integrity, and a desire to learn and have fun!
Responsibilities
- Welcome our clients in a friendly, helpful and compassionate manner
- Keeping clients informed of their pet’s appointment journey from start to finish, from check in to discharge, including collecting records, medical histories, intake information, to creating and delivering estimates, collecting deposits, finalizing invoices, preparing medications and supplies for discharge, and delivering discharge information as appropriate
- Prepare and review medical records accurately and completely
- Educate and advise clients regarding PESCM's services and practices
- Process invoices and payments accurately
- Assist with other administrative duties such as scanning, faxing, and emailing
Benefits
- Mental health support with Talkspace
- Continuing education support with CE allowance and PTO
- Reimbursement of membership and licensure fees
- 401k retirement plan options with company match
- Medical, vision, and dental insurance options - some plans may be paid up to 100%
- Basic life insurance provided and other voluntary insurance options available for full-time team members
- 6 weeks paid parental leave for full-time team members
- Paid time off and time to enjoy it!
- Double pay for holidays
- commuter benefits
- In-house fun committee
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
