Client Service Representative

DoveLewis Veterinary Emergency and Specialty Hospital•Portland, OR

23d•$20 - $22•Onsite

About The Position

DoveLewis Veterinary Emergency and Specialty Hospital is hosting an in-person hiring event for full-time Client Service Representatives to join our Client Experience Team. About the Hiring Event: The hiring event will take place on Thursday, 4/2 with 20 minute interview timeslots from 10am-3pm. We will be hosting the event at our brand new DoveLewis South hospital, located at 1932 NW Pettygrove St, Portland OR 97209. Interview scheduling invitations will be sent out on Thursday, 2/26. Are you a quick thinker? A multi-tasking, problem-solving client service savant? If so, a role with DoveLewis’ Client Experience Team may be the perfect fit for you. About the Client Experience Team: As a member of the Client Experience Team, you are the first point of contact for clients and their pets, whether they are arriving for an emergency or an appointment. This role combines strong client service with administrative duties, ensuring a seamless and supportive experience for pet owners during what can often be stressful situations for them and their pets. Daily tasks center around communication with clients, the hospital staff, third parties like referring veterinarians, and the administrative tasks such as scheduling appointments and taking payments. Schedule: Client Service Representatives (CSR) work 3/4 rotating schedules with 10 hours shifts. This means you have a consistent schedule that makes planning the rest of your life easy, and you get 3 or 4 days off in a row every week! We are currently hiring for Swing and Overnight shifts. DoveLewis is a 24/7/365 emergency hospital with day, swing, and overnight shifts and requires the ability to work at least some of every weekend and holidays. What you can look forward to at DoveLewis: Advancing your emergency and critical care skillset at a teaching hospital dedicated to the growth of our employees. As part of a nonprofit with community-focused services your work makes a difference to the animal-loving community and to individual pet owners on a daily basis.

Requirements

A genuine love of and respect for all animals is required, as is an appreciation of the human-animal bond.
Minimum 1 year of in-person, fast-paced customer service experience is required
Experience supporting a wide variety of clients or customers in challenging situations
High attention to detail, with the ability to multi-task and remain composed in busy environments
Problem-solving skills and the ability to work both independently and as part of a larger team
Strong proficiency with desktop computers and the ability to learn veterinary software
Ability to accurately handle cash transactions
Ability to type at least 45 words per minute while engaging with clients
Comfortable handling multi-line phone systems while managing in-person interactions
High School Diploma or equivalent required
Any suitable combination of experience or education may substitute for the above.