Client Service Representative

VCA Animal Hospitals•San Antonio, TX

7d•Onsite

About The Position

This role involves a variety of customer service functions within a veterinary hospital setting. The Client Service Representative will be the first point of contact for clients, managing appointments, processing payments, answering questions about services and products, and maintaining medical records. The position requires compassion for pets and people, excellent communication skills, and the ability to handle the physical demands of the job. The company is a leader in veterinary care, committed to advancing veterinary medicine and providing high-quality care to pets.

Requirements

At least one year of proven past experience helping customers
High School Diploma/GED or equivalent
Excellent listening and communication skills
Compassion for pets and people—as well as awareness and understanding of others’ reactions
Proven decision-making skills to choose the most appropriate course of action
The ability to integrate new information into problem-solving
Proficiency in Microsoft Office
Willingness to work non-traditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports and correspondence