Client Service Representative at Highway 58 Animal Hospital

Highway 58 Animal Hospital • Chattanooga, TN

2d • $16 - $18 • Onsite

About The Position

The Client Service Representative (CSR) at Highway 58 Animal Hospital and Laparoscopic Surgery Center provides an exceptional experience to clients during every interaction. This role involves managing practice reception, maintaining veterinary medical records, handling accounts, processing payments, data entry, and word processing. The CSR applies knowledge of practice processes, regulations governing patient treatment, and veterinary terminology to ensure excellent patient care and client satisfaction. Key competencies include patience, compassion, collaboration, communication, active listening, organization, and a focus on client satisfaction.

Requirements

• Ability to work on weekends as required
• High school diploma or equivalent
• Practices OSHA safety techniques including proper PPE

Nice To Haves

• Previous veterinary experience preferred
• Client satisfaction references preferred

Responsibilities

• Leads practice opening and closing procedures.
• Ensures all public areas are clean and presentable.
• Processes cash, checks, charge card payments, and credit account payments.
• Schedules appointments for the clinic.
• Assists in the updating of client/patient files.
• Prepares and sends client correspondence.
• Sends reminder notices and conducts re-calls to clients.
• Performs regular backups of the computer system.
• Performs and oversees the posting of daily business.
• Welcomes clients and patients to the practice.
• Answers incoming telephone calls.
• Presents clients with medications, instructions, and other take-home items.
• Handles emergency situations with care and according to clinic policies.
• Addresses client concerns in a calm and appropriate manner.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED