Client Service Representative - Oregon City, OR
About The Position
Pioneer Animal Hospital is seeking an experienced Client Service Representative to join their AAHA-accredited, three-doctor canine and feline hospital. This role is crucial in creating a welcoming, organized, and professional experience for clients, acting as the first point of contact and facilitating communication between pet owners and the medical team. The hospital handles a variety of cases including dentistry, surgery, urgent care, and reproductive medicine, offering an engaging and educational environment. The ideal candidate will have experience with IDEXX Cornerstone, a genuine enjoyment of helping people, a desire for continuous learning, and an appreciation for a quirky team dynamic.
Requirements
- A minimum of two years of recent experience as a veterinary Client Service Representative
- Experience with IDEXX Cornerstone practice management software is required
- Familiarity with veterinary terminology
- Knowledge of standard veterinary hospital workflows
- Strong problem-solving skills
- The ability to handle client questions and concerns with empathy and professionalism
- A warm, confident communication style
- Strong organizational skills and attention to detail
- The ability to manage competing priorities in a busy environment
- A professional approach to client service
- A positive attitude and collaborative mindset
- A genuine desire to continue learning
- A passion for helping pets and the people who love them
- An appreciation for working with skilled teammates who enjoy a little quirky humor
Responsibilities
- Greeting clients and patients with warmth and professionalism
- Answering phones and routing calls appropriately
- Responding to voicemails promptly
- Scheduling appointments and efficiently managing a multi-doctor calendar
- Checking patients in and out
- Maintaining accurate client and patient information
- Collecting payments and processing invoices
- Reviewing estimates with clients
- Clearly communicating hospital policies, pricing, and service information
- Coordinating with veterinary technicians and doctors to support smooth patient flow
- Helping clients navigate questions and concerns with empathy and professionalism
- Maintaining a clean, organized, and professional front desk and lobby
- Supporting an efficient daily hospital workflow
- Contributing to a positive experience for clients, patients, and teammates
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- An Employee Assistance Program
- An employee discount program
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
