Client Service Representative

VCA Animal Hospitals•Los Angeles, CA

8d•Onsite

About The Position

VCA Animal Medical Center of Southern CA is seeking an experienced Client Service Representative to join their fast-paced General Practice in West Los Angeles, California. This role is ideal for someone who loves working with people and pets, enjoys making people's days brighter, and is kind, empathetic, solution-oriented, detail-oriented, and goal-oriented. The position requires comfort working within a team and independently in a fast-paced environment, with a passion for finding solutions and making a difference in the lives of people and their pets. VCA Animal Hospitals is committed to the mission statement: 'your pet’s health is our top priority and excellent service is our goal,' aiming to exceed pet owner expectations with every interaction. The Client Service Representative is the face of VCA, setting the tone for the practice and building customer trust and confidence.

Requirements

Experienced Client Service Representative
Love to work with People and Pets
Kind, empathetic, solution, detail, and goal oriented
Comfortable working within a team and also comfortable working independently in a fast paced environment
Find joy in finding solutions and making a difference in the lives of people and their pets

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.