Full time or Part time Client Service Representative

VCA Animal Hospitals • Lakeway, TX

8d • Onsite

About The Position

VCA Terrell Animal Hospital is seeking a friendly, dependable, customer service-focused Client Service Representative to join its busy, growing five-doctor veterinary hospital in Lakeway, Texas, just outside Austin. The role is the first point of contact for clients and their pets and is an essential part of the veterinary team. The hospital values exceptional customer service, teamwork, compassion, reliability, and a welcoming experience for clients and patients. Full-time and part-time opportunities are available, with competitive pay based on experience. Training is available for a candidate with a positive attitude, strong customer service skills, and a willingness to learn.

The position involves welcoming clients and pets, handling calls and appointments, assisting with client questions, communicating with the veterinary team, processing payments, maintaining records, and helping keep the hospital clean and running smoothly. The role offers opportunities for professional growth and development within veterinary medicine. Benefits and eligibility may vary according to employment status, scheduled hours, and applicable VCA policies.

Requirements

• Warm, friendly, and welcoming personality.
• Strong customer service skills and a positive, professional attitude, including during stressful situations.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Dependable, punctual, and ready to work as part of a team.
• Takes initiative and looks for ways to help.
• Comfortable answering phones, using computers, and learning new systems.
• Willingness to learn.

Nice To Haves

• Hospitality, concierge service, or client service experience is preferred.
• Passion for working with people and animals.

Responsibilities

• Greet clients and their pets in a friendly and welcoming manner.
• Answer incoming phone calls professionally and compassionately.
• Schedule and confirm appointments.
• Assist clients with questions about hospital services, products, and general pet care.
• Communicate clearly with clients, veterinarians, and veterinary technicians.
• Explain estimates, review charges, and process payments.
• Make follow-up calls and help clients stay on track with their pets' care.
• Maintain accurate patient records and client information.
• Help keep the lobby, reception area, and hospital clean and welcoming.
• Support teammates and help wherever needed to keep the hospital running smoothly.

Benefits

• Supportive, team-oriented environment.
• Opportunities to learn and grow within veterinary medicine.
• Leadership and career advancement opportunities.
• Career development and training programs.
• Opportunities to give back through shelter partnerships and VCA Charities.
• Continuing education and professional development opportunities.
• Tuition support and sponsorship opportunities.
• Mental health and wellness resources.
• Employee referral bonuses.
• Competitive compensation based on experience.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Generous employee pet care discounts.
• Life insurance.
• Short- and long-term disability coverage.
• Paid parental leave.
• Paid vacation and sick time.
• 401(k) retirement savings plan.
• Access to the resources and support of a large veterinary community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed