Client Service Representative - (Mandarin/Cantonese)

CIBC•Markham, ON

2d•Onsite

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

Requirements

Mandarin/Cantonese language skills
Knowledge of financial services products
Ability to work banking centre hours which may include evenings and weekends.
Ability to work at multiple banking centres within a reasonable travel distance.
Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Empathy
Financial Products
Interpersonal Communication
Standards Compliance
Transaction Services
Legally eligible to work at the location(s) specified
Ability to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

Nice To Haves

You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, because it’s the right thing to do.
You’re goal oriented.
You’re motivated by accomplishing your goals and delivering your best to make a difference.
You’re passionate about people.
You find meaning in relationships, and surround yourself with a diverse network of partners.
You connect with others through respect and authenticity.
You love to learn.
You're passionate about growing your knowledge.
You have a strong sense of curiosity.
You engage with your heart and mind.
You care about people and respect different perspectives.
You listen to and learn from the experiences of others.
Values matter to you.
You bring your real self to work and you live our values - trust, teamwork, and accountability.

Responsibilities

Help clients manage their accounts and products.
Focus on the client experience and make interactions meaningful.
Connect clients to the right CIBC team members who can help them reach their goals.
Listen, ask questions, and put yourself in the client’s shoes.
Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
Become a technology expert.
Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Answer questions, assist with transactions, or proactively connect clients with the right team members.

Benefits

Competitive salary
Incentive pay
Banking benefits
Benefits program
Defined benefit pension plan
Employee share purchase plan
Vacation offering
Wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development