Client Service Representative - Flower Mound, TX
About The Position
Cross Timbers Animal Medical Center is looking for a friendly, dependable, and compassionate Client Service Representative to join our team. Our CSRs are the welcoming faces and voices of our hospital, helping create a positive experience from the moment a client calls or walks through the door. At Cross Timbers, veterinary care is about more than appointments. It's about building lasting relationships with pets, their families, and our community. You'll play an important role in keeping those relationships strong while helping our doctors, technicians, and support staff provide exceptional care. We're also a unique, multi-species hospital caring for dogs, cats, small mammals, reptiles, amphibians, birds, and other select exotic pets. If you love variety, enjoy learning, and don't mind that your next visitor may have fur, feathers, or scales, you'll fit right in. Cross Timbers is proud to be a Fear Free Certified hospital. We're committed to reducing fear, anxiety, and stress while creating more positive experiences for patients and their families. We'll provide the training and support you need to understand Fear Free principles and incorporate them into your daily work.
Requirements
- Strong customer service and communication skills
- Genuine enjoyment of helping people and working around animals
- Ability to remain calm, friendly, and organized in a busy environment
- Strong attention to detail and ability to manage multiple priorities
- Dependability, professionalism, and a positive attitude
- Confidence using computers and willingness to learn new software
- Team-first mindset and willingness to help wherever needed
- Interest in learning about veterinary medicine and different animal species
Nice To Haves
- Previous veterinary or medical reception experience is preferred, but we're happy to train the right motivated candidate
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer incoming calls and assist clients with questions and concerns
- Schedule appointments and help coordinate patient care
- Check clients in and out while maintaining an efficient front-desk workflow
- Process payments and clearly explain invoices and hospital policies
- Maintain accurate client and patient records
- Communicate appointment details, messages, and updates to the appropriate team members
- Work closely with veterinarians, technicians, and support staff to keep the hospital running smoothly
- Help create a calm, welcoming environment for pets of all species
- Apply Fear Free principles during client and patient interactions
- Assist teammates and jump in where needed during busy periods
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Professional development opportunities
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Flexible approach to compensation that will reflect your skillset and future performance
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Professional development and room to grow within the veterinary field
- A welcoming culture where questions are encouraged
- Meaningful relationships with clients, patients, and coworkers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
