Remote Customer Success Associate – Entry Level

Globe Life AIL - Lisa Russel•Tampa, FL

10h•Remote

About The Position

AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. This is an excellent opportunity for professionals who enjoy helping others, building relationships, and developing new skills in a supportive, fully remote environment. Whether you're beginning a new career or looking for greater opportunity, we provide the training, mentorship, and support needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and benefit to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we combine financial stability with a people-first culture focused on professional development, leadership growth, and exceptional customer service.

Requirements

Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Excellent communication and interpersonal skills
Strong customer service and relationship-building abilities
Positive attitude and willingness to learn
Self-motivation and accountability
Ability to work independently in a remote environment
Strong organizational and time-management skills
Adaptability and problem-solving abilities
Professionalism and integrity

Nice To Haves

Experience in Customer Service
Experience in Client Relations
Experience in Retail
Experience in Hospitality
Experience in Healthcare
Experience in Sales
Experience in Administrative Support
Experience in Call Center Operations
Leadership experience is welcomed but not required. We value coachability, integrity, and a commitment to professional growth.

Responsibilities

Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products, services, and policy information
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer support and follow-up communication
Maintain accurate client records and documentation
Build strong, long-term client relationships through professionalism and exceptional service
Participate in ongoing virtual training and mentorship
Attend leadership development workshops and coaching sessions
Develop communication, customer service, and leadership skills
Learn industry products, systems, and best practices
Collaborate with a supportive remote team focused on continuous improvement