Client Service Representative - Boone, NC
About The Position
Animal Emergency Clinic is looking for a compassionate and professional Part-Time Client Service Representative to join our busy 24/7 emergency veterinary team. As one of the first points of contact for our clients and patients, you'll play an essential role in helping the clinic run smoothly while supporting pet owners during some of the most stressful moments they may experience. This position primarily works evenings, nights, weekends, and holidays, when compassionate and dependable client support matters most. If you communicate well, stay organized in a fast-paced environment, and want meaningful work where you can make a difference for pets and their families, we'd love to meet you.
Requirements
- A professional and compassionate approach to client service
- Comfort working with the public during stressful and emotional situations
- Strong organizational skills and attention to detail
- Reliability and availability to work evenings, nights, weekends, and holidays
- Comfort using computers and learning new systems
- Confidence handling payments and financial transactions accurately
- Strong verbal and interpersonal communication skills
- The ability to remain calm and focused in a busy emergency environment
- A collaborative, team-focused mindset
- A genuine desire to support pets and the people who love them
Responsibilities
- Serve as a first point of contact for clients and patients arriving at the clinic
- Greet clients and check patients in and out efficiently and professionally
- Answer and manage incoming phone calls
- Process payments and accurately handle cash and credit transactions
- Enter and manage client and patient information in the clinic's computer system
- Scan, organize, and maintain medical documents
- Communicate closely with doctors and veterinary technicians on the clinic floor
- Help keep front-desk operations organized and running smoothly
- Provide calm, compassionate support to pet owners during stressful and emotional situations
- Collaborate with the medical team to help create a supportive experience for every client and patient
Benefits
- Flexible compensation
- 401(k) matching & Roth Retirement Savings Plan
- 529 Savings Plan
- Tuition support for eligible full-time employees
- Referral bonuses
- Paid time off
- Pet care discounts
- Free or discounted lab work for employee pets
- A pet food discount program
- Additional health and wellness benefits for eligible full-time employees
- Quarterly Team Rewards
- Professional development opportunities
- Continuing education support
- Uniform allowance
- Employee Assistance Program
- Employee discounts
- Health insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service
- Sick Time / Paid Time Off
- Six paid holidays (full-time only)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
