Client Service Representative

VCA Animal Hospitals•Toms River, NJ

11d•$17 - $21•Onsite

About The Position

VCA Toms River Animal Hospital is seeking an Experienced Client Service Representative to join their team full time. The Client Service Representative is the face of the hospital and sets the tone for the practice, building and maintaining customer trust and confidence. This role is central to the hospital's operations and requires excellent customer service skills, organizational abilities, and a compassionate approach to pet parents in need. The ideal candidate will be eager to provide a compassionate first contact and advance their skills in a supportive environment.

Requirements

Experienced Client Service Representative
Ability to make personal connections
Compassionate first contact to pet parents in need
Ability to advance skills in a supportive environment

Nice To Haves

Leadership opportunities
Opportunities to give back through strong Shelter partnerships and VCA Charities

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.