Client Service Representative - Arden Hills, MN

trane technologies • New Brighton, MN

9d • $61,497 - $89,425 • Onsite

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies is committed to putting the planet first. Sustainability is not just how we do business—it is our business. We are looking for individuals who dare to look at the world's challenges and see impactful possibilities and want to contribute to making a better future. This role is on-site and offers benefits designed for employees to thrive at work and at home.

Requirements

• A desire to understand our business and passion to connect current and potential clients with service offerings designed to create efficient and sustainable buildings.
• Bachelor’s Degree or 1 to 3 years of experience in a service or client service capacity.
• Must be able to handle high-stress situations.
• Must be able to communicate effectively in person, by phone and through written communication.
• Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
• Proficient in Microsoft Office applications, particularly Excel and Word.

Nice To Haves

• Knowledge of HVAC Systems is a plus.

Responsibilities

• Deliver positive client service experiences and sales solutions while meeting financial and business goals.
• Provide client support and ensure client satisfaction goals are achieved.
• Supervise account management activities on assigned service accounts.
• Oversee client contract renewal, expansion, improving client satisfaction and ensuring contractual obligations are achieved.
• Identify opportunities for growth and sales in assigned client portfolio by making sales, obtaining order or contracts for services.
• Collaborate with cross-functional teams including billing and sales.
• Work with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value.
• Responsible for client satisfaction, retention, and growth for assigned portfolio.
• Drive the account management process for assigned portfolio, including development of client account profiles, account strategies, service delivery plan, and scheduled client visits.
• Respond within 24-hours to all client inquiries and concerns.
• Identify and communicate issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
• Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.
• Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.
• Responsible for facilitation of the Service Linkage program.
• Attend sales and client support development trainings and sales meetings.
• Prioritize workload and client requests to ensure a positive client experience.
• Establish and maintain effective internal working relationships with co-workers, supervisors etc. along with external clients.
• Communicate and liaise verbally, in writing, and in person with external and internal stakeholders, providing accurate information in a timely manner.
• Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role, attending training to develop relevant knowledge, techniques, and skills.
• Adhere to health and safety policy, and other requirements relating to care of equipment.
• Perform other responsibilities as required.

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance
• 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution)
• 15 vacation days
• 9 paid holidays
• 3 floating holidays
• Sick leave
• Additional options to support volunteer and parental leave
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level