CSR

VCA Animal Hospitals • Elgin, TX

5d • Onsite

About The Position

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission seriously: We deliver world-class medicine with hometown care, powered by the people who carry on our shared legacy of excellence at each of our local hospitals. We are looking for a personable, professional, and customer-focused individual to join our team in delivering outstanding service to our clients and their pets.

Requirements

• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask
• Comfortable working in a fast-paced environment
• Team-oriented mindset with a positive attitude

Nice To Haves

• Previous veterinary or medical office experience preferred
• Passion for helping people and caring for pets

Responsibilities

• Greeting clients and visitors with professionalism and compassion
• Answering phones and providing an exceptional client experience
• Scheduling and confirming appointments
• Making follow-up calls and reaching out to prospective clients
• Presenting and explaining fees and processing payments
• Assisting clients with products, services, and prescription requests
• Educating clients on general pet care topics such as heartworm prevention, flea and tick control, and housebreaking
• Managing medical records, reports, and correspondence
• Maintaining a clean and organized hospital environment, including light cleaning and removal of animal waste as needed

Benefits

• Medical and dental benefits
• Generous personal pet care discounts
• Paid time off
• Opportunities for growth and development
• Supportive team environment
• competitive compensation
• vision
• paid vacation/sick days
• 401(k)
• generous employee pet discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed