Client Service Representative

VCA Animal Hospitals • Post Falls, ID

20d

About The Position

Do you thrive on making people feel welcome? Love the idea of helping pets (and their humans) have the best possible experience? If you’re the type of person who lights up a room and enjoys being the go-to problem solver, we’d love to meet you! At VCA Animal Hospitals , we pride ourselves on delivering exceptional, compassionate veterinary care. Our mission isn’t just about pets—it’s about people too. We’re looking for a positive, motivated, and charismatic Client Service Representative to be the first smile clients see when they walk through our doors. Why You’ll Love Working With Us As the face of our hospital, you’ll play a vital role in creating a warm, professional, and welcoming environment. You’ll help ensure that every client and pet feels supported and valued from the moment they step inside.

Requirements

• A people-person with a professional presence and a “can-do” attitude .
• Someone who thrives in a team environment and can keep cool under pressure.
• Strong communication and multitasking skills (think: juggling phones, clients, and schedules without breaking a sweat).

Nice To Haves

• Experience is a plus, but we’re happy to train the right candidate with the right attitude.

Responsibilities

• Be the friendly first impression: greet clients and their pets with genuine warmth.
• Manage the front lines: answer phones, schedule and confirm appointments, and check clients in/out.
• Keep the flow moving: guide clients and pets to exam rooms, assist with paperwork, and help maintain smooth operations.
• Support care: place follow-up calls, present fees, process payments, and recommend products/services.
• Provide education: answer non-medical questions on pet care and prevention products.
• Help keep our hospital looking its best (yes, sometimes this includes cleaning up after pets).

Benefits

• Competitive pay and full benefits package (medical, dental, vision, 401K, and more).
• Generous employee pet discounts (because your furry family deserves care too).
• Opportunities for ongoing training and professional growth.
• A supportive, fun, and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed