Client Service Representative
About The Position
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: VCA Angel Animal Hospital is an elite Veterinary Practice in Flower Mound, TX. We are proud to have cutting-edge technology, including one of the few (if only) rehabilitative services offered to pets in DFW. We are primarily a small animal clinic, treating canine and feline patients, but are also proud to treat some small mammalian exotics (ferrets, rabbits, hedgehogs, etc). We pride ourselves in the high level of client service that we can deliver to our clients daily. We combine our superior client service and personal attention with compassionate and high quality veterinary medicine. We have a large 6 doctor veterinary practice and operate on extended business hours. We have a full luxury boarding facility in which we have the capability of housing pets 24 hours a day, 7 days a week. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
Requirements
- Strong desire and passion to help & the ability to build relationships with clients, and patients.
- Excellent verbal, written, phone, and interpersonal skills.
- Strong organization and time management skills.
- Flexibility to work in an ever-changing environment.
- Common sense, compassion, and desire to learn
- Critical thinking & Multi-tasking.
- Must be friendly, outgoing, and a team-player.
- Ability to life 40 lbs.
- Willing to work long, irregular hours.
- Ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
- Accurately maintain medical & financial records
- Honesty, Integrity, and a positive attitude
- Good computer knowledge
- High School Diploma
- 2+ years in client service related field
Nice To Haves
- 1+ Veterinary Hospital / Animal Healthcare experience preferred (willing to train the right candidate)
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
- Employee Pet Discount Benefits (up to 75% off)
- Full Medical, Dental and Vision packages
- Life Insurance, Short & Long-Term Disability Insurance
- 401(k) Plan
- Paid Time Off (Vacation & Sick time yearly)
- Paid Voting Time Off
- Generous pet discounts on select pet care foods
- Free continuing education opportunities
- Opportunities for advancement
- Annual scrub allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
