Client Service Representative I
About The Position
As a Client Service Representative, you will be responsible for responding to day-to-day lender loan servicing inquiries surrounding government program operations, including one or more of the following functions: loan document processing, payments, reporting, account activity, remittance reconciliation, and industry performance/adherence with stated agreements. You will be responsible for selecting the appropriate methods from a wide variety of procedures and/or make simple adaptions and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. You will be able to escalate any recognized issues.
Requirements
- 0+ years of relevant experience
- High school diploma or GED minimum education
- Strong communication and problem-solving skills
- Customer oriented and ability to adapt/respond to different types of program participants
- Strong analytical and quality control skills
- Familiarity with CRM systems and best practices
- Ability to work in a collaborative environment
- Technically proficient in Microsoft Office Suite - Excel, PowerPoint, Outlook
- Ability to work in-office full time
- US Citizenship
Nice To Haves
- Team oriented and collaborative with empathetic mindset
- Ability to stay focused in a high-performance work project
- Bachelor's degree is highly preferred
- Eager to apply strong organizational and communication skills in a professional office setting
- Knowledge of banking or loan servicing
Responsibilities
- Responding to day-to-day lender loan servicing inquiries surrounding government program operations
- Loan document processing
- Handling payments
- Reporting
- Managing account activity
- Remittance reconciliation
- Ensuring industry performance/adherence with stated agreements
- Selecting appropriate methods from a wide variety of procedures
- Making simple adaptations and interpretations of a limited number of substantive guides and manuals
- Escalating any recognized issues
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
