Chadwell Animal Hospital - Customer Service Representative
About The Position
Chadwell Animal Hospital is looking for a full-time Client Service Representative to join their team. This role is ideal for an outgoing, compassionate communicator who thrives in a dynamic, fast-paced environment and has a passion for animals and people. The Client Service Representative will be the heart of the hospital, creating a warm and welcoming environment for clients and patients, ensuring smooth operations, and delivering outstanding customer service. The position offers opportunities for growth and advancement in the veterinary field within a community that values compassion, integrity, and excellence.
Requirements
- Excellent communication skills—a friendly, professional demeanor is essential.
- Maturity and compassion—ability to empathize with clients, especially during times when their pets are unwell.
- Detail-oriented with strong organizational skills.
- A team player who is dependable, reliable, and enjoys working in a collaborative environment.
- A positive, “can-do” attitude who goes above and beyond to create exceptional experiences for our clients and their pets.
- Veterinary experience is preferred (1 year).
- Customer service experience (2 years preferred).
- High school diploma or equivalent
- Ability to walk, stand, and bend frequently
Responsibilities
- Answering phones and assisting clients with inquiries.
- Scheduling appointments and managing client appointments efficiently.
- Educating clients about our services and treatments.
- Managing client communication by ensuring follow-ups and updates are delivered in a timely manner.
- Handling financial transactions and accurately processing payments.
Benefits
- Scrub Allowance: Eligible on 1st day
- Paid Holidays: 6 Paid Holidays (Eligible on 1st day)
- Paid Time Off: 40 hours first year (accrued)
- Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
- Supplemental Insurance:(e.g. life insurance, critical illness, etc.) 1st of the month after 60 days of employment
- 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained
- Continuing Education
- Training Opportunities
- RVT/LVT Tuition Reimbursement
- Employee Referral Bonus Program
- Wellness Resources
- Employee Pet Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
