Client Service Representative
About The Position
We are seeking an experienced Client Service Representative (CSR) to join our team supporting VCA Yucca Valley Animal Hospital and VCA 29 Palms Animal Hospital. At VCA Animal Hospitals, our mission is simple: Your pet’s health is our top priority, and excellent service is our goal. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why This Role Matters As the face of the hospital, the Client Service Representative sets the tone for every client interaction and plays a key role in building trust, supporting patient care, and ensuring smooth daily operations across both locations.
Requirements
- Experience in veterinary, medical, or high-volume customer service required
- Strong communication skills and ability to manage multiple priorities
- Comfortable discussing services, recommendations, and fees with clients
- Reliable, organized, and team-oriented
- Willingness to work across both Yucca Valley and 29 Palms locations
Responsibilities
- Provide outstanding customer service—greet clients, answer phones, and guide visits
- Schedule, confirm, and manage appointments to support hospital flow
- Conduct outbound calls for follow-ups and client communication
- Clearly communicate services, recommendations, and fees; process payments
- Maintain accurate medical records, charts, and client correspondence
- Support a clean, safe, and organized hospital environment
- Work collaboratively with veterinary and technical teams
Benefits
- medical
- dental
- vision
- paid vacation/sick days
- 401(k)
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
