Client Service Representative Veterinary Hospital at the Lake
About The Position
The Client Service Representative (CSR) at Veterinary Hospital at the Lake provides an exceptional experience to clients during every interaction. This role involves administrative tasks such as record maintenance and appointment tracking, managing practice reception (visitor and telephone), accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes, services, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Key competencies include patience, compassion, collaboration, teamwork, communication, active listening, organization skills, and a focus on client satisfaction. The role also involves leading practice opening and closing procedures, ensuring public areas are clean and presentable, processing payments, scheduling appointments, updating client/patient files, preparing client correspondence, sending reminder notices, backing up the computer system, and handling emergency situations with care and adherence to clinic policies.
Requirements
- Ability to work on weekends as required
- High school diploma or equivalent
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Practices OSHA safety techniques including proper PPE
Responsibilities
- Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
- Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
- Processes cash, checks, charge card payments and credit account payments.
- Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
- Assists in the updating of client/patient files, as needed.
- Prepares and sends client correspondence.
- Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
- Performs a backup of the computer system on a regular basis, as directed.
- Performs and oversees the performance of posting daily business.
- Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
- Answers incoming telephone calls applying proper telephone etiquette.
- Presents clients with medications, instructions, new client kits and any other take home items.
- Handles emergency situations with great care, patience, and following established clinic policies and procedures.
- Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Benefits
- Paid time off
- Health insurance
- dental insurance
- vision insurance
- Retirement benefits or accounts
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
