Client Service Representative (Mandarin)

CIBC • Burnaby, BC

3d • Onsite

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

• Mandarin and Cantonese language skills are considered a strong asset.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• Accountability
• Banking
• Business
• Client Loyalty
• Client Relationship Building
• Client Service
• Customer Experience (CX)
• Financial Goals
• Financial Products
• Leveraging Technology
• Prioritization
• Problem Solving
• Sales

Responsibilities

• Help clients manage their accounts and products.
• Focus on the client experience and make interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client’s shoes.
• Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Become a technology expert.
• Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Benefits

• competitive compensation
• banking benefits
• defined benefit pension plan
• a vacation offering
• wellbeing support
• employee and family assistance programs
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed