Veterinary Receptionist - Richmond, VA

Vetcor•Richmond, VA

1d•Onsite

About The Position

Stratford Hills Veterinary Center is seeking an experienced Client Service Representative to join our welcoming, team-oriented small animal practice. As the first and last point of contact for our clients, our reception team plays an essential role in creating exceptional experiences while helping our medical team deliver outstanding patient care. If you're an experienced veterinary receptionist who enjoys building relationships with clients, thrives in a fast-paced environment, and loves being part of a collaborative team, we'd love to meet you.

Requirements

Previous veterinary reception or client service experience preferred
Experience in a veterinary hospital is strongly preferred
Outstanding verbal and written communication skills
Excellent attention to detail and organizational abilities
A caring, compassionate, and dependable personality
The ability to multitask and remain organized in a busy environment
Initiative, professionalism, and a willingness to continue learning
A positive, team-oriented attitude

Nice To Haves

Fear Free Certification is a plus
Experience with Avimark practice management software is beneficial

Responsibilities

Welcome clients and create a friendly, professional first impression
Answer and manage multiple phone lines efficiently
Communicate with clients in a calm, compassionate, and knowledgeable manner
Schedule appointments while maintaining an efficient daily schedule
Maintain accurate electronic medical records
Process payments and explain invoices when needed
Review discharge instructions with clients
Dispense routine medications and preventive products while providing basic client education
Communicate effectively with veterinarians, technicians, and fellow reception team members
Help ensure the hospital operates efficiently while delivering exceptional client service

Benefits

Competitive compensation
401(k) matching
Roth retirement savings
Referral bonuses
Medical, dental, and vision insurance
Paid time off
Employee pet care discounts
Wellness-focused benefits
Quarterly Team Rewards Bonus Program
Continuing education allowance
Professional development opportunities
Uniform allowance
Employee Assistance Program
Employee discount program
Supportive workplace culture that values work-life balance
529 Savings Plan
Free or discounted laboratory work for employee pets
Pet discounts on services and products
Pet food discount program
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