Veterinary Receptionist - Iowa City, IA

Vetcor•Iowa City, IA

About The Position

Bright Eyes & Bushy Tails is hiring a part-time Client Service Representative for its veterinary practice in Iowa City, Iowa. The practice is described as a medium-sized hybrid veterinary practice with a six-doctor team. The role supports clients, patients, and the medical team in a collaborative, fast-paced environment serving small animals, pocket pets, exotics, and avian companions. The schedule is a three-day workweek, and compensation is negotiable based on experience. The representative welcomes clients and patients, manages appointments and records, handles payments and client communications, and helps maintain efficient clinic workflows. The role also requires responding appropriately to urgent concerns, handling sensitive conversations with empathy, and taking initiative to support an organized and safe workplace. Bright Eyes & Bushy Tails describes its culture as collaborative and focused on pride in work, teamwork, accountability, initiative, professional growth, and continuous improvement. The posting emphasizes an inclusive workplace where employees can be authentic, feel a sense of belonging, and reach their potential.

Requirements

Genuine passion for client service and creating positive experiences.
Strong communication, active listening, de-escalation, and problem-solving skills.
Ability to remain calm and effective in a fast-paced, emotionally demanding environment.
Excellent organization, attention to detail, and prioritization skills.
Adaptability to new software, workflows, and services.
Initiative, accountability, and ability to work independently while seeking guidance when needed.
Professional integrity and a collaborative, growth-oriented mindset.

Nice To Haves

Veterinary client service or hospitality experience.
Familiarity with veterinary terminology and hospital workflows.

Responsibilities

Welcome clients and patients warmly with empathy and professionalism.
Manage appointment scheduling and multi-doctor calendars, and maintain accurate client and patient records.
Process payments and clearly communicate pricing, policies, and services.
Handle high call volumes and balance competing priorities efficiently.
Recognize urgent or emergent concerns and communicate them promptly to the medical team.
Navigate sensitive conversations and challenging interactions with empathy.
Collaborate with doctors and technicians to support smooth workflows and patient care.
Take initiative during slower periods and maintain organized workspaces.
Exercise sound judgment, take ownership of responsibilities, and speak up about safety concerns.

Benefits

Competitive, flexible compensation based on skill set and future performance.
401(k) matching and Roth Retirement Savings Plan.
Flexible Spending Account for full-time employees only.
529 Savings Plan.
Tuition support program.
Referral bonus program.
Medical, dental, and vision insurance for full-time employees only.
Supplemental accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for full-time employees only.
Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service, subject to the stated paid-family-leave exception.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Pet discounts on services, products, and food.
Quarterly team rewards bonus program.
Professional development opportunities and continuing education allowance.
Uniform allowance.
Six paid holidays for full-time employees only.
Employee Assistance Program.
Employee discount program.