Client Service Representative
About The Position
Hello! We are seeking an experienced, friendly and compassionate Client Service Representative at VCA Alaska Pet Care. We are a thriving four Doctor practice with long term staff, a community aspect, and an emphasis on a low stress environment for all patients. We believe in offering top quality care to our Patients. As a Representative of the front desk you are the first and last contact with the client. A polite, people pleasing attitude is preferred. Training will be provided to you, to confidently boost your skills and long term success with us. Every team Member deserves to love their job and be just as excited as they were on day one, four years later. Prior veterinary clinic experience is not required. Pay starting at $20-$21 per hour DOE. We are looking for a candidate with no schedule restrictions and open availability to work 5/8's. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
