Client Service Representative at Animal Hospital of University Drive

Animal Hospital of University Drive•Sunrise, FL

9d•$17 - $20•Onsite

About The Position

The Animal Hospital of University Drive is seeking a Client Service Representative (CSR) to provide an exceptional experience to clients during every interaction. This role involves managing practice reception, maintaining veterinary medical records, handling accounts, processing payments, and performing administrative tasks. The CSR will apply practical knowledge of practice processes, regulations, and veterinary terminology to ensure excellent patient care and client satisfaction.

Requirements

Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE

Nice To Haves

Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Responsibilities

Lead practice opening and closing procedures.
Ensure all public areas are clean and presentable.
Process cash, check, charge card, and credit account payments.
Schedule appointments for the clinic, adhering to practice and Doctor preferences.
Assist in updating client/patient files.
Prepare and send client correspondence.
Send reminder notices and conduct re-calls to clients.
Perform regular backups of the computer system.
Oversee the posting of daily business.
Welcome clients and patients with a warm and friendly demeanor.
Answer incoming telephone calls with proper telephone etiquette.
Present clients with medications, instructions, new client kits, and other take-home items.
Handle emergency situations with care, patience, and adherence to clinic policies.
Address client concerns in a calm and appropriate manner.