Veterinary Receptionist - Maple Lake, MN

Vetcor • Maple Lake, MN

2d • Onsite

About The Position

Maple Lake Veterinary Clinic is seeking an experienced Client Service Representative who is passionate about delivering exceptional customer service, building lasting relationships with clients, and supporting outstanding patient care. Our three-doctor small animal practice proudly serves dogs and cats throughout the Maple Lake community, and we're looking for someone who enjoys working in a collaborative, fast-paced environment where every team member plays an important role. If you're an organized multitasker with excellent communication skills, a positive attitude, and a genuine love for helping both people and pets, we'd love to welcome you to our team.

Requirements

• Previous veterinary reception or customer service experience
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Confidence managing multiple priorities in a fast-paced environment
• A compassionate, client-focused approach to service
• The ability to work collaboratively with veterinarians and support staff
• Strong computer skills and attention to detail
• A willingness to ask for help, offer support, and contribute to a positive team culture
• A desire to continue learning and growing professionally
• A positive attitude and a sense of humor that helps make work enjoyable

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer phones, route calls appropriately, and respond to voicemail messages
• Schedule appointments while managing a busy multi-doctor calendar
• Check patients in and out while maintaining accurate client and patient records
• Process invoices, collect payments, and review treatment estimates
• Maintain a clean, organized reception area and welcoming lobby
• Request, receive, and manage medical records from referring hospitals
• Address client concerns with empathy and professionalism
• Confirm appointments through phone calls, texts, and email communications
• Help clients schedule recommended services and follow-up visits
• Reactivate overdue patients and assist with filling appointment openings
• Document client communications accurately within medical records

Benefits

• Competitive compensation
• 401(k) matching
• Roth retirement savings
• Flexible spending options
• Tuition support
• Referral bonuses
• Medical, dental, and vision insurance
• Supplemental coverage
• Paid parental leave
• Generous paid time off
• Employee pet care benefits
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Four-day workweeks
• No nights or holiday hours
• Monthly team meals
• Employee Assistance Program
• Employee discounts
• Opportunities to collaborate with neighboring clinics

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed