Client Service Representative - Arden Hills, MN
About The Position
As a Client Service Representative, you will deliver positive client service experiences and sales solutions to our clients while meeting financial and business goals and objectives. Provides client support and ensures client satisfaction goals are achieved. Supervises account management activities on assigned service accounts. Oversees client contract renewal, expansion, improving client satisfaction and ensuring contractual obligations are achieved. Identifies opportunities for growth and sales in assigned client portfolio by making sales, obtaining order or contracts for services. Collaborates with cross-functional teams including billing and sales. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes client support and sales activities at client’s facilities.
Requirements
- A desire to understand our business and passion to connect current and potential clients with service offerings designed to create efficient and sustainable buildings.
- Bachelor’s Degree or 1 to 3 years of experience in a service or client service capacity.
- Knowledge of HVAC Systems is a plus.
- Must be able to handle high-stress situations.
- Must be able to communicate effectively in person, by phone and through written communication.
- Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
- Proficient in Microsoft Office applications, particularly Excel and Word
Responsibilities
- Responsible for client satisfaction, retention, and growth for assigned portfolio.
- Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits.
- Responsible for responding within 24-hours to all client inquiries and concerns.
- Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
- Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.
- Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.
- Responsible for facilitation of the Service Linkage program.
- Attends sales and client support development trainings.
- Attends sales meetings.
- Prioritizes workload and client requests to ensure a positive client experience.
- Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external clients.
- Communicate and liaise verbally, in writing, and in person with external and internal stakeholders. For example: clients/suppliers/visitors/enquirers and relevant staff.
- Provide accurate information in timely manner.
- Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
- Pursues personal development of skills and knowledge necessary for the effective performance of the role.
- Attends training to develop relevant knowledge, techniques, and skills.
- Adheres to health and safety policy, and other requirements relating to care of equipment.
- Other responsibilities as required.
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution
- 15 vacation days
- 9 paid holidays
- 3 floating holidays
- Sick leave
- Additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs
- Tuition assistance
- Student debt support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
