Client Service Representative, Part Time
About The Position
As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests. Gulf Coast Veterinary Specialists (GCVS) has been a trusted leader in emergency and specialty veterinary medicine, providing advanced care, innovative treatments, and compassionate service to pets and their families across the region. The Webster hospital is equipped with advanced technology and supported by a collaborative team of veterinary professionals, reflecting GCVS's ongoing commitment to improving outcomes for pets while meeting the evolving needs of the communities it serves.
Requirements
- Outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Ability to multitask and navigate unexpected situations with ease.
- Ability to provide outstanding service and build positive relationships.
- Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
- Fluent English skills (speaking & reading) are required for the role.
Nice To Haves
- Fluency in multiple languages a plus.
Responsibilities
- Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
- Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
