Client Service Representative

VCA Animal Hospitals•Indianapolis, IN

22d•Onsite

About The Position

VCA Beech Grove Animal Hospital seeks a Part-Time Client Service Representative to join our Front Desk Team! Why We Need You As the face of VCA Beech Grove Animal Hospital , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.  The Client Service Representative is the pivot around which the hospital operates and is responsible for: · Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. · Scheduling and confirming appointments. · Placing outbound calls for follow-ups and reaching out to prospective clients. · Presenting and explaining fees, including processing payments. · Recommending, selecting, and obtaining products and services, including prescriptions. · Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). · Managing medical records, charts, reports and correspondence. Schedule: Part-time opportunity, 20 - 25 hours weekly with rotating Saturday shifts. Address: 4902 S. Emerson Avenue, Indianapolis, IN 46203 Our Hospital: At VCA Beech Grove Animal Hospital we help pets live long, healthy and happy lives. We provide the best care for your pets, and the best experience for you, the owner. Located in Indianapolis and serving surrounding communities, our veterinarians, technicians and pet-friendly support staff are trained to the highest standards. Their thorough knowledge of the latest procedures and medications ensures that our patients receive the best in preventive and healing care. Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.