Client Service Representative
VCA Animal Hospitals•Lancaster, MA
•Onsite
About The Position
VCA Lancaster Animal is seeking an Experienced Client Service Representative to join their team. They are a 4-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry. The hospital includes modern exam rooms, a well-stocked pharmacy, in-hospital surgery suite, in-house dental suite, digital x-ray including dental radiographs, ultrasound capabilities, and a closely supervised hospitalization area. VCA Lancaster aims to provide progressive medicine with compassion as a driving force and to exceed each pet owner’s expectations.
Requirements
- 1 years of experience in the veterinary field required.
Nice To Haves
- Ability to make personal connections
- Eager to provide a compassionate first contact to pet parents in need
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- Leadership opportunities
- Access to the people and financial resources of a large veterinary community
- WOOF University, offering abundant of training in a variety of topics
- Generous employee pet care discounts
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Competitive wage
- Medical, Dental & Vision insurance
- Opportunity to teach and mentor
- 401(k)
- Free wellness subscriptions (Head Space)
- Life and Long Term Disability insurance
- Paid Parental leave
- Paid vacation/sick days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
